TRAIN2INVEST INC and its associates are committed to protecting the privacy of all personal information of clients that we collect and maintain in the course of carrying on our business. This privacy notice describes how we collect, hold, use and disclose your personal information when we do business with you. This notice is provided in compliance with the Personal Information Protection and Electronic Documents Act (Canada) and, where applicable, similar provincial privacy legislation. Please contact us through one of the means listed at the end of this notice if you have any questions.
The personal information collected about you for the purposes identified in this notice is held in our records and may be referred to as your “client file”. The personal information in your client file may include your name, address and telephone number, social insurance number, birth date, account holdings, and the name, address and social insurance number of your spouse and any beneficiaries. Depending on the investment products or service you request, additional personal information may be held in your client file. For example, if you have established a pre-authorized payment plan, your financial institution account number is also held in your client file.
When you complete an application form or otherwise open an account with Investors Group, you are providing personal information to Investors Group, including, where applicable, personal information concerning your spouse and beneficiary, in order to:
TRAIN2INVEST INC and its associates may collect, hold, and use the personal
information in your client file, as well as collect personal information from and disclose
personal information to its affiliates, its Consultants, a government authority or a self
regulatory organization and to its service providers and suppliers, for the following
• to identify you;
• to comply with legal, security, processing, and regulatory requirements, such as obtaining social insurance numbers as required by the Income Tax Act;
• to protect against error and fraud;
• to ensure that investments you make are suitable;
• to provide ongoing service to you; and
• to offer you products and services to meet your needs.
TRAIN2INVEST INC and its associates may collect your personal information for the purposes identified in this notice from third parties such as other dealers, financial institutions with whom you have or have had dealings, credit bureaus, reporting agencies and from third parties who represent that they have the right to disclose the information.
TRAIN2INVEST INC and its associates may transfer your personal information for the purposes identified in this notice to its service providers and suppliers, such as for account statement preparation and mailing, document imaging, and document storage. When TRAIN2INVEST INC and its associates transfer personal information to its service providers or suppliers, we ensure by contractual means that the transferred personal information is used only for the purposes for which the service provider or supplier is retained. In the event our service providers or suppliers are located outside of Canada, the service providers or suppliers will be bound by, and personal information may be disclosed in accordance with, the laws of the jurisdiction in which the service providers or suppliers are located.
TRAIN2INVEST INC and its associates may disclose your personal information to third parties where required by law, such as disclosure for tax purposes to the Canada Revenue Agency, or for the purposes identified above.
Information sharing for the purposes identified above is a necessary part of our business and is required in order to make our products or services available to you and to service your account. If you wish to withdraw your consent to this information sharing or discuss the implications of such a withdrawal, please contact us through one of the means listed at the end of this notice. Note: If you withdraw your consent to the collection, use and disclosure of your information, then TRAIN2INVEST INC and its associates may be unable to maintain your account or continue its relationship with you.
TRAIN2INVEST INC and its associates is required by law to use your social insurance number when submitting tax reports to the Canada Revenue Agency and may provide it to third parties engaged to provide income tax reports. In addition, we may use your social insurance number to identify you where you have chosen to provide it to us for that purpose.
TRAIN2INVEST INC and its associates employees, Consultants and agents may have access to your client file provided they have a specific need to know in connection with the purposes identified in this notice. Access is permitted only to the extent necessary for such purposes.
Your client file is kept in electronic and/or paper format primarily at the Head Office in Winnipeg, Manitoba (or its Quebec General Office in Montreal, Quebec), although portions of it may also be kept at the at the office of your Consultant. A copy of your client file may be transferred to another location for disaster recovery purposes.
Under the Personal Information Protection and Electronic Documents Act (Canada) and, where applicable, similar provincial privacy legislation, you are entitled through a written request to a copy of the personal information contained in your client file. You may verify this personal information and request that any inaccurate information be corrected. Please contact us through one of the means listed at the end of this notice for any such requests. If your concerns have not been resolved to your satisfaction, you can then contact the Privacy Compliance Officer:
Please inform TRAIN2INVEST INC and its associates promptly of any change in your personal information by contacting your Consultant or us through one of the means listed at the end of this notice.
If you have any questions or concerns about the treatment of your personal information
please take the following steps:
• Step 1. Your question or concern may be resolved by contacting us as follows:
Phone: 1- 204 - 414-9106
Fax: 1- 204 – 414 - 9164
• Step 2. If speaking with us does not resolve your question or concern, you may contact the Privacy Compliance Officer as follows:
For more information about privacy, you may contact the Office of the Privacy
Commissioner of Canada or the Office of your provincial Privacy Commissioner if you
are resident in Quebec, Alberta, or British Columbia as follows:
• Office of the Privacy Commissioner of Canada
• Commission d’accès à l’information du Québec
• Office of the Information and Privacy Commissioner of Alberta
• Office of the Information and Privacy Commissioner for British Columbia